Hello Bellas We gladly offer exchanges or store credit on unworn products with tags attached, with no sign of wear, alteration, or odor. If we detect an item is worn we will refuse the package and have it returned to you. We do not do refunds. We do not issue return labels. Products should be shipped back to us no longer than 5 business days after receiving your items. We do not offer exchanges on Swim Wear or Intimate Apparel such as underwear, Accessories etc. or any Sale items. Face Masks are also Final Sale Thank you for shopping with us! Our return address is on your package.